Professional Services

Message Pad provides a range of “virtual” reception services to assist with the management of inbound calls on behalf of professional practices and large corporate companies, such as solicitors, chartered surveyors, medical practitioners, accountants and financial services providers.

• Message Pad can install intelligent Contact for you to run your own customer service facility
• Or, outsource your reception service to Message Pad.

Whatever the industry sector, Message Pad can provide clients with a sophisticated reception, call handling service and staff contact hub in one solution. Message Pad’s data search facility can locate members of staff and their contact details at lightening speed based on very flexible search criteria.

We tailor a reception service for each client which can include: individual instructions for each staff member; screening and patch through of important callers to specific members of staff to any one of their contact numbers; basic message taking with message notification via the individual’s preferred method, including the latest web services technology. Crisis management communication procedures can also be incorporated into the service.

Our aim is to support you in maintaining a professional, consistent, reliable, efficient and welcoming front-end service, whilst Message Pad’s solutions and network of contact centres provide clients with a variety of options to achieve this.

CONTACT US

For more information about all our hosted and outsourced services please contact us.