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Message Pad understands just how important a
happy, well trained team is to the success of our clients’
campaigns. That is why we are proud to have our Investors In
People award which recognises the quality of our continuous
global training scheme in place that all Customer Service
Representatives benefit from. Message Pad call centres are
deliberately located in residential areas and to maximise morale
we have a policy that each operating centre should be no larger
than 50 seats. The friendly, happy atmosphere that our centres
enjoy, along with the variety of work, is apparent in our
enviable staff retention rates and being a finalist in the 2005
European Call Centre Awards for Team Leader of the Year and Best
Call Centre under 50 Seats (our Nottingham centre).
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Message Pad is the only UK contact
centre that tracks and stores every part of a call, from its
arrival on our switch through to the report our client receives.
This data is available in one holistic view and makes the
production of real time, complex reports easy and automatic even
down to the most specific piece of information.
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We adapt intelligent Contact™
to meet your campaign objectives; a call handling application is
developed that can incorporate complex data look-up,
non-contention scheduling, web services exchange, workflow and
fulfilment as well as data dispatch automatically customised by
the call outcome. Other media such as emails can be blended in to
the process. Automated
‘call receipts’ with a personalised
message to the caller can be sent by email and/or text message the
instant a call closes.
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Message Pad operates a UK wide
network of seven call centres and our patented technology allows
us to queue calls at all of them, simultaneously if necessary!
Capacity is centrally monitored and, at the flick of a switch,
anyone in the organisation can turn their PC into an operator
station to relieve temporary spikes in demand. All campaigns are
shared between at least two of our seven centres so that in
the event of a temporary interruption to service at one centre all
calls are automatically rerouted elsewhere and not lost.
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On call closure all data is
immediately and automatically transferred to two geographically
distinct data centres from which data and messages are
dispatched. This includes the call recording.
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All advertising clients
benefit from their own dedicated Message Pad account manager who
is tasked to work as your partner on campaigns. Our objective is
to not just fulfil your initial needs but to also use our
expertise and suggest enhancements that can increase ROI from your
campaign programmes.
CONTACT US
For more information about all our hosted and outsourced
services please
contact us.
