Outsourced services

Customers demand a consistent, professional service; loyalty to your company and brand is created when you exceed the expectations of your customers and there is no more important point at which you can do this than when the customer wants to speak to you.

But the current economic climate has forced many companies to become as lean as possible with customer-facing staff often the first resource to be 'trimmed'.  The downside is that as new opportunities arise as the recovery begins, those companies can't react fast enough to customer demand and lose out to better-prepared competitors.

Message Pad can help with a range of campaign support services designed to give our clients clear advantages:

  • The ability to respond quickly to changing market conditions

Our UK based flexible service delivery model means we can immediately handle thousands of calls a day, either directly or as overflow from your own call centre.

  • Access to services that remove the risk of innovation

We can provide call handling for short term pilot projects meaning you only need commit to the cost of recruiting for proven new products or routes to market.

  • Proactive communication with your customers

Message Pad conducts outbound research, data cleansing and appointment making campaigns on behalf of our clients, proactively supporting concurrent sales and promotional activity.

  • Win new business while the competition sleeps!

As all Message Pad services - inbound and outbound - are available 24/7/365 as standard, our clients can secure new business round-the-clock - an enormous benefit at a time when new customers can be few and far between!

 

 

Message Pad services can be used to extend the capacity of an existing department within your company or you can choose to outsource an entire function to our agents. 

  • Overflow and/or out-of-hours support for your peak, seasonal or campaign driven call volumes even with very short notice

  • Bureau agents and dedicated agent teams or a combination of the two, available round-the-clock
  • Multi-media capabilities means we can handle your email and web contact alongside your calls
  • Integral Business Continuity via our UK network of multi-media contact centres comes as standard.

To get an idea of the range of services and industries we support, have a look at our Customers section and read the case studies there.

For more information about outsourced services please contact us.