iWork

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intelligent Work is an advanced communications workflow solution, ensuring that, where first call resolution is not possible, jobs or other transactions will be performed exactly in accordance with defined business process, and that the multiple communications relating to the work are tracked and reported on.

Examples of its use are in applications such as:

• Emergency engineer callouts and tracking to issue resolution;

•  Lone worker tracking;

•  Customer satisfaction call-backs;

• Job follow ups & status checks

As well as the high degree of flexibility and resilience engineered into this module, the absolute reliance on system automation for all aspects of the workflow control ensures that the potential for human error in any transaction is hugely minimised.

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