iCalendar

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intelligent Calendar allows the definition, creation and use of appointment, scheduling and diarising applications such as:

• Personal diary systems (where agents can function as PAs);

• Appointment booking systems (e.g. field sales visits, restaurant/showroom/meeting room bookings, training course scheduling and event attendance);

• Rental systems (e.g. cars, hotel rooms, marquees, catering equipment, facilities);

• Duty rotas (e.g. on-call engineers, medical staff, wardens).

As well as the high degree of flexibility within this module, it is made all the more powerful by the fact that a range of integrated search and query mechanisms are available for use in iDesktop. It also manages contention for bookings or timeslots across all users of the application and not just across operators in a single contact centre.

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