Hosted Applications
Risk free Contact Centre solutions from
mplSystems
A hosted centre is a completely flexible way of using the very latest
multi-media contact handling technology with no capital costs, expensive hardware or specialist IT skills needed. It is delivered wherever and whenever you want it over existing network technology.
Developed and managed by Message
Pad's technology division, mplSystems,
intelligentContact™ (iContact)
can be deployed in the “cloud” or on your premises and all
mplSystems' customers benefit from flexible solutions,
without the headaches of systems integration.
For the first time, high power
multi-media CRM solutions are now affordable and practical and
are directly focused on improving your customers’ experience.
Incorporating all the ingredients of traditional contact centre
solutions e.g. ACD, CTI, IVR, scripting package, database,
messaging, workflow, scheduling, reporting and business
application, a one-stop-shop iContact solution is cost
effective from 4 to 4000 seats.
iContact has been
designed around the Microsoft Windows .NET platform using
popular standards such as XML, HTML and SQL, bringing with it
key benefits including:
-
Improved, multi-channel customer
experience
-
Higher customer retention
-
Lower operational costs
-
Quicker return on technology investment
-
Agile solution adapts to your business
quickly
-
Low risk tried and tested technology with
over 15 years' operational use.
Learn more about mplSystems and
intelligentContact and how we can help your organisation
by visiting
www.mplsystems.co.uk.
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