Hosted Applications

Risk free Contact Centre solutions from mplSystems

A hosted centre is a completely flexible way of using the very latest multi-media contact handling technology with no capital costs, expensive hardware or specialist IT skills needed. It is delivered wherever and whenever you want it over existing network technology.

Developed and managed by Message Pad's technology division, mplSystems, intelligentContact™ (iContact) can be deployed in the “cloud” or on your premises and all mplSystems' customers benefit from flexible solutions, without the headaches of systems integration.

For the first time, high power multi-media CRM solutions are now affordable and practical and are directly focused on improving your customers’ experience. Incorporating all the ingredients of traditional contact centre solutions e.g. ACD, CTI, IVR, scripting package, database, messaging, workflow, scheduling, reporting and business application, a one-stop-shop iContact solution is cost effective from 4 to 4000 seats.

iContact has been designed around the Microsoft Windows .NET platform using popular standards such as XML, HTML and SQL, bringing with it key benefits including:

• Improved, multi-channel customer experience

• Higher customer retention

• Lower operational costs

• Quicker return on technology investment

• Agile solution adapts to your business quickly

• Low risk tried and tested technology with over 15 years' operational use.

Learn more about mplSystems and intelligentContact and how we can help your organisation by visiting www.mplsystems.co.uk.