Financial Services

For many financial services companies, running their customer service centres is the most difficult part of their business.  Yet a prompt and professional response is critical to the image of their brand.  The dilemma is how to always achieve the desired service standards at optimum cost; getting this right or wrong can have enormous consequences. Large organisations have transferred some service centres offshore, a move which has met with mixed success so far. For smaller organisations, this isn't always an option, particularly if they have to contend with seasonal or campaign oriented fluctuations in demand for service.

Message Pad has used a decade of experience in providing customer service support to the financial services community and created a toolkit within our contact management solution specifically designed for the sector, intelligent Contact for Financial Services. This customisable process centric solution is available as a “hosted” contact centre application delivered to your staff in your premises; an outsourced service through staff in a Message Pad centre or as a cost effective unique combination of both options which, amongst other things, ensures an “always on” disaster recovery solution at no additional cost. The solution does not have size constraints and can be delivered to as few or as many people as necessary.

Key Benefits

  • Efficient process to job resolution
  • Connect with your clients
  • Work smarter

intelligent Contact for Financial Services recognises that every customer service centre needs to reflect the differing objectives, values and processes underpinning the organisation. Each will have their own database of customers, products, staff, facilities, skill sets, assets and campaigns and, at point of call, this data needs to be instantly available in an intuitive interface that allows CSRs to be knowledgeable and skilled across a range of call types. 

In this challenging environment, intelligent Contact for Financial Services provides a low risk and flexible way of ensuring fast, accurate service with substantial cost savings over traditional contact centre technology. The solution has been designed to integrate easily with your existing processes and offers a rapid return on investment. 

Key Features

  • Effective service
  • Customer knowledge management
  • Productivity improvements
  • Management Information

CONTACT US

For more information about all our hosted and outsourced services please contact us.