Facilities Management Helpdesks

For many FM companies, running the helpdesk is the most difficult part of their business, but its prompt and professional response is critical to the successful management of a contract and a major influence on client retention.

• Message Pad can install intelligent Contact for you to run your own helpdesk
• Or, outsource your helpdesk to Message Pad.

Message Pad has used a decade of experience in providing help desk support to create a tool kit within intelligent Contact for our FM clients, known as intelligent Contact for FM. This customisable process centric solution is available as a “hosted” helpdesk application delivered to your staff in your premises; an outsourced service through staff in a Message Pad centre or as a cost effective unique combination of both options which amongst other things ensures an “always on” disaster recovery solution at no additional cost.

Key Benefits

• Efficient process to job resolution
• Connect with your clients
• Work smarter

intelligent Contact for FM recognises that every helpdesk needs to reflect the differing obligations of each FM contract. Each has its own database of locations, assets, maintenance plans, SLAs, staff skill sets, escalation rules and rosters, possibly with regional variations and subcontractors and at point of call these variations need to be instantly interpreted and understood.

In this challenging environment intelligent Contact for FM provides a low risk and flexible way of ensuring fast, accurate customer service with substantial cost savings over traditional helpdesk technology. The solution has been designed to integrate easily with your existing processes and offers a rapid return on investment.

Key Features

• Effective service
• Customer knowledge management
• Productivity improvements
• Management Information