Employees

Message Pad employees are the key to our success.

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We invest heavily in training and coaching and once our staff are skilled in their respective roles, we try our best to keep them. This policy has resulted in an enviable record in staff retention.

Our Group Training Coordinator and network of team leaders and mentors ensure that customer service representatives are given client-specific training and our customers often play a part in this process.

Message Pad CSRs are all offered the opportunity of training within the NVQ framework (Customer Service, Call Handling and Supervisory Skills).

We run an innovative online reward programme, operated by one of the country’s leading performance and motivation management companies, which is focussed on quality of service rather than throughput targets.

Our investment in our staff has recently been recognised by Investors In People awards at both head office and contact centre level.